All of the White Knight Press camera guide books are available in PDF versions that can be downloaded from the ordering page for each book. Most books also are available in versions in the ePub format (for iPhone, iPad, and others) and the .prc or .mobi format (for Kindle).
Occasionally, I receive messages from purchasers who have difficulty downloading a book or loading it onto their iPhone, iPad, or Kindle. I will give some general tips here for solving those problems. Of course, if those tips don’t work, I will be available by e-mail to give further assistance, including providing an alternate method for downloading.
Once you have purchased a PDF version of a book, you will receive an e-mail message that contains a link for downloading the book. If you don’t receive the e-mail within a few minutes, check your Junk e-mail folder and check any spam filter that may be operating. In some cases, messages from unknown sources are intercepted by your ISP (internet service provider) before they reach your computer’s e-mail in-box. I’m emphasizing that point, because it can cause considerable frustration. I have occasionally had messages from customers who have purchased a download but never received the link. When I reply to their message, they don’t receive my reply! This makes it quite difficult to resolve the problem. I always respond quite promptly to questions about download purchases if at all possible. So, if you don’t receive a link, and then don’t receive a response from me, please check with your internet service provider to see if it is using a service that blocks messages from unknown sources before they ever reach your computer. To help with such issues, you could list email@example.com and firstname.lastname@example.org as addresses that are known to be safe, so you can receive links and replies from me.
Another issue that sometimes comes up is when a purchaser of a download provides an incorrect e-mail address when placing the order. On a few occasions, a purchaser has accidentally left out one character or misplaced one character. If that happens, the download links cannot be sent. If you think you may have provided an e-mail address with an error, send an e-mail to email@example.com; that issue can be easily fixed.
Please don’t wait for several hours if you don’t receive the download links. If the links do not arrive within about one hour, there probably is a problem, and you should go ahead and send me a message. I will respond as quickly as possible with a solution.
Once you receive the message with the download link and you click on that link, you should be directed to a blank screen and a dialog box should pop up that gives you the option to save or cancel. If that does not happen, try copying and pasting the link’s URL into a browser rather than clicking on it. In addition, make sure you are using the entire link that is included in the e-mail message. The links are quite long, and sometimes the link gets wrapped around to a second line, which can cut off the active part of the link and prevent it from working.
Also, check your browser settings to make sure that they allow pop-ups. And, if you are using firewall or security software such as ZoneAlarm, try disabling it temporarily, just until the download can be accomplished.
Another issue that sometimes arises is that a person will purchase the PDF book, but then not get around to downloading it for several days. If you wait a week or more, the download link will expire and will no longer function. If that happens, send me a message at firstname.lastname@example.org, including your order number, and I will reset the link by sending a new fulfillment e-mail message.
If you are having problems getting your downloaded file onto your iPhone, iPad, or Kindle, here are some basic tips.
The ePub version of a book is designed for use on the iPhone or iPad. One way to get it loaded on your device, if you have an older version of iTunes on your computer, is to download the ePub file to your computer and then drag or copy it into the Library pane on iTunes. It should then be visible in the Books section of iTunes. Then, when you sync your iPhone or iPad with your computer, the book should become available in your Library in the iBooks app. (Of course, you need to download the iBooks app, which is free, if you don’t already have it on your device.)
However, if you have a later version of iTunes, Apple has removed the Books section from iTunes, because the iBooks app is now available for Macintosh computers. In that case, you need to load the ePub file directly into iBooks.
Another way to get the ePub file onto your iPhone or iPad is to receive the e-mail message with the download links on your iPhone or iPad. Then, tap on the link to the ePub version. Your device should download the file, and then show you two options: “Open in …” and “Open in ‘iBooks.'” Tap on the one you want (probably iBooks), and the file should then be loaded into the Library on iBooks. You also should be able to do this with the PDF or Kindle version if you want to. With the Kindle version of the book, after you click on the link in the e-mail message, the phone should prompt you to Open in Kindle, provided you have the Kindle app for iPhone (or iPad) on your device.
If you want to load the .mobi (Kindle) version on your Kindle, you need to download the .mobi file to your computer, and then connect the Kindle reader to your computer using the USB cable that came with the Kindle. Then, drag the file from its location on your computer to the Documents folder on the Kindle. You then should be able to read the book on the Kindle.